Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
All in one solution for remote management
Best remote for the money
Replaced LogMeIn with Connectwise Control
CW review
ConnectWise Control Puts You in the Driver's Seat
Great Remote Support Tool that always works when you need it.
The End-All Be-All Remote Support Without the Extra Crap
Affordable remote control software!
ConnectWise Control - is it wise to use?
Great tool for Supporting a remote workforce!
Easy to use and reliable
ConnectWise Control Helps Our Business Succeed.
ConnectWise Control works really well for us.
A Great Solution for MSPs
ConnectWise Application Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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24 people also want pricing
Alternatives Pricing
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.4Screen sharing(583) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.5File transfer(556) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 8.2Instant message(490) Ratings
Ability for administrator to communicate via instant message with remote user.
- 7.5Secure remote access with Smart Card authentication(73) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 6.5Access to sleeping/powered-off computers(303) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.3Over-the-Internet remote session(589) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7.9Initiate remote control from mobile(381) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.2Remote management of servers & workstations(506) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.8Remote Active Directory® management(167) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.9Centralized management dashboard(470) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.5Session record(309) Ratings
Ability to record session for training purposes.
- 8Annotations(258) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.6Monitoring and Alerts(181) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 9.1Multi-platform remote control(390) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1173)Community Insights
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(1-25 of 135)Replaced LogMeIn with Connectwise Control
- Allows easy and quick remote access
- Easy to see other techs connected
- Provides a free option for home users
- Would be nice to support mobile devices like Bomgar does
- Occasional screen blanking issues
ConnectWise Control Puts You in the Driver's Seat
- The ability to execute commands from the Control console is very effective.
- Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
- A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
- When initiating a session, an end user needs approve the download of the agent, approve User Account Control access, and to click to open the client. A streamlined process would be preferred.
- The technician must click a box at the top of the interface to chat with end-user. This would be better as a constant sidecar to the interface screen.
- The tools for the session are all at the top of the interface. It would be better if they were at the bottom like a taskbar.
ConnectWise Control - is it wise to use?
- Faster than competition
- Remote control app was ahead of competition
- Ability to connect to unattended computers
- Ability to have more than 1 support user log into a computer at one time
- Training was difficult
- Software crashes
- Support take too long
Great tool for Supporting a remote workforce!
- Easy to use for end users
- Flexibility of connection type: CODE, Email, etc.
- Stable application, no issues after 6 years
- UI is a little outdated
- Provide automatic connection without user intervention
- Better branding options
ConnectWise Control works really well for us.
- Connects to remote unattended computers
- Allows sound and microphone to be mapped to the technician's computer
- Scales the screen well
- A little bit of a bandwidth hog
- More granularity in permissions for different users
- Some problems connecting if the network was down when computer restarts
ConnectWise Control is almost perfect
- Connects easily
- Low Internet speeds on both sides still allow great connection
- Secure Connection when working
- Multiple OS supported
- It doesn't appear to work with Chrome OS
- No iOS support
- No Android Support
- No fuss - just works
- Easy access
- East setup of sessions
- Security
- I always seem to have an issue with upgrading - its not smooth. Eventually resolves itself
- Chrome client was reported in January. Only fixed in May - about 3,5 months! Really Connectwise?
ConnectWise Control is a great tool for remote support
- Provides reliable, secure connection to control remote computers.
- Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
- It's a very affordable solution for a small IT support business like mine.
- While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
ConnectWise Control Review
- Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
- Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
- I can see UAC prompts.
- Organizing connected machines is very easy.
- Removing decommissioned machines could be more intuitive.
- Settings per organizational unit would be good too. If they are there I still need to find them.
- The ability to choose different color schemes.
ConnectWise Control Review
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
- Low bandwidth connections.
- Multi-screen support.
- Communication (messaging) end-users.
- Screen scaling when viewing a remote session windowed.
ScreenConnect Saves Money
- Quickly connects to customer computers without too much trouble from the customer's end.
- Allows us to control UAC.
- Allows us to transfer files and remotely reboot and reconnect to their machines without having to start the process over.
- Sometimes getting control over UAC is cumbersome.
- Random issues connecting to macs.
- File transfer could be easier.
Great features and excellent value
- It is very easy to initiate a remote support session from within the web UI.
- Remote sessions are persistent, but you can easily install 'permanent' access from within the basic support session (which helps with Mac in particular).
- The client installer for remote access is very small for PC.
- When you reboot a Mac running a basic support session you lose connectivity. You need to install 'permanent access' to maintain connectivity following a reboot. It would be great if you did not need to do this.
- On Mac, you need to permit access to the app through 'Accessibility' options. This is since 10.14. It is an extra step which complicates the remote access process. It would be good if this was automated.
- When someone sends a message through the client app you need to scroll down the list of computers to find the indicator showing who left the message. It would be good if you could click a link or button near the top of the screen to show you those computers that have sent a message.
1. Repairing issues in Windows/Mac post boot: you can reboot in safe mode with networking in Windows which is incredibly useful!
2. Dealing with network issues: we often repair WiFi issues by asking the client to physically plug their device into a network connection with a patch cable.
3. With Windows 10 you can reload the OS easily. We have carried out many OS reloads remotely by simply ensuring that the target computer has a full backup before resetting the OS. At that point, the end-user re-establishes our remote session and we can continue with the setup. We have found it to be appropriate for almost all situations. Of course, pre-boot access is an issue, but we often overcome that with UEFI Bios management from within the OS or VM management (many of our servers are VMs).
Best Remote Desktop Software Around!
- Administrative Control. You can control everything from the individual roles that are assigned to each user down to the specific look of the application.
- Speed. The remote connection quality is the smoothest I've seen of the 5+ alternatives I've tried even on a slow connection.
- Ease of use. It's extremely easy to install the client on workstations and servers and connecting to the clients is as simple as can be.
- Bird's Eye View. I love that CW Control allows you to see the specs of each PC from within the main site as well as a preview screen of what is being displayed on the desktop.
- Commands. One of the coolest features of CW Control is that it allows you to send CMD and Powershell commands directly from the main website to any PC that has the client installed on it. No need to remotely connect first.
- The drop-down toolbar in fullscreen mode can get in your way when trying to close or minimize a remote application. If your mouse goes too high and bumps the top edge of the screen the toolbar will lower and you will close out of the remote session window instead of the remote application.
- Available hard disk space is not shown in the list of specs for each client. That would be incredibly useful for many IT professionals using this software.
- The "Meetings" portion of CW Control is lacking features to the point of us having to use GoToMeeting for our conferences instead.
- Mobile app could have a better control scheme such as what TeamViewer uses.
Great for remote support and meetings.
- Easy to connect to remote machines.
- Very unobtrusive, and easy to install and update.
- Great features and tools are available.
- It would be nice if the meeting feature allowed more features so that participants could control or contribute to the meetings.
- Very easy to deploy and update.
- Cloud-based means easy access and management from around the world.
- Large range of extensions allows you to customize your functionality.
- Speed issues in certain circumstances.
- Mobile client needs to support email address login.
- Fast connection; saves time.
- Client applet is light and fast.
- Rich feature set allows full control of remote computer/server.
- Blank remote screen and lock input is very useful in warehouse environments when multiple users may approach the remote computer.
- Reboot into safe mode and stay connected is a great tool.
- Small applet to download is fast and easy to connect with clients who don't have the client software installed.
- Love the interface, very intuitive and easy to work with.
- Zoom into the remote screen would be nice the to have in the same way it can be done on a mobile device
- Windows UAC prompts are handled a little roughly, it could be better, easier.
- Some problems controlling Apple clients from a Windows host.
Highly Recommend ConnectWise
- Great support
- Awesome features
- Ease of access
- Ease of setup
- Ability to use the system from my mobile phone
- Ability to share the screen of the person accessing remotely
Great software for IT technicians
- Easy to use
- Fast and reliable remote connection
- Affordable
- Honestly, I do not have any complaints about this software.
- Remote support clients - we can access whenever they are online.
- Easy creation of named or coded sessions.
- Basic customization for brand recognition.
- Allows us to use 2FA to ensure only authorized personnel can access installed clients.
- Remote support for mobile devices.
We also have a very small support team of one person, so users with limited support resources will find the remote support extremely helpful. It allows us to respond to tickets quickly and resolve them faster.
ConnectWise Control provides all of the features that we need with great licensing flexibility
- ConnectWise Control has licensing terms that are much more scalable than other solutions, from small businesses to large enterprises.
- There is a lot of flexibility regarding permissions for users, both for IT staff and end users.
- It has both hosted and on-premise models.
- I would like to see more flexible licensing for the self-hosted model so that smaller businesses could take advantage of it
ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
- Easy to install.
- Easy to access remote desktops/laptops.
- Helps us do our job more efficiently.
- Toolbox.
- chat feature
- The snapshot of end users screen could be a little bit bigger
Sharing Success with ConnectWise Control
- ConnectWise easily allows us to present wirelessly when no other solution is available.
- With the proper settings within our firewall, ConnectWise allows secure remote connections, even in our highly secure network.
- Within our department, ConnectWise allows us to share issues with each other via screen sharing.
- Sometimes, ConnectWise conflicts with our firewall settings.
- ConnectWise could improve in allowing more control over VPN settings.
- The iOS app logs me out at inconvenient times, and I've had difficulty reconnecting.
- Wirelessly connecting laptops or tablets to the desktops that project on our conference room displays.
- On-the-job training and situations that require you to be away from your personal workstation but maintain access to your desktop.
- Remote training or troubleshooting (at least not in our current deployment).
Cost effective remote access solution for IT support or as an alternative for end users
- LDAPS integration, tightly integrated security, permissions and user management with active directory.
- On-demand support is quick and painless.
- Great pricepoint.
- The mobile app needs serious work.
Not well suited as a full replacement for RDP for those who will use this exclusively - multi-monitor support is good, but not as good as native RDP.
- Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
- Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
- Persistent - "always on" connections with screen capture.
- Great User Interface and chat works exceptionally well.
- Would like the ability to 'take control' in a mode that is transparent to the end user or to the audience - for example, when working on digital signage systems, it would be great to access and update without affecting the program that is playing on the main screen.
- More CMD based functionality, or perhaps a dedicated remote CMD terminal functionality that would let me fully access the system and execute programs without being truncated to 5000 characters.
- The mobile app on iPhone crashes once in a while, but on iPad, it works fine - perhaps it is the age of the phone, but it is hard to tell.
- Very simple to connect. The search for computers is great. You search by computer name, last login name, or public IP. Even the word 'server' will bring up all the servers.
- There is a huge amount of functionality but many functions are only available with lots of training. Certain points should be easier to manage with just clicks of buttons. For example, by default printers are shared which IMHO the default should be off but there should be an easy option.
- Sometimes, when copying files to/from a session, it stops working for no apparent reason. Also, the keyboard sometimes will start acting weird like not accepting certain keys or let them combine them with a function key. (These might be more bugs than cons)